At Wells Fargo, we are dedicated to keeping your accounts safe. In addition to proactive 24/7 fraud protection and transaction monitoring, we work to help you spot the warning signs of fraud and help avoid common scams.
Look inside for actions and advice to help protect yourself and your family.
A person or company contacts you out of the blue by phone, text, or email about an invoice, order, delivery, or charge you didn’t know about.
Scammers will create a false sense of urgency and use pressure tactics like rude or pushy language to get you to act immediately.
Scammers may tell you that you owe money and then threaten to call the police if you don’t pay immediately.
Scammers prefer payment methods that make it difficult or impossible to recover your money. Be cautious if anyone asks you to pay with gift cards, prepaid cards, cryptocurrency, wire transfers, or a payment app. These payment methods are like sending cash. Remember that requests for gift cards are almost always a scam.
Be alert if anyone asks you to cash a check and send back a portion of the deposit. These checks are typically fraudulent and can take weeks to discover.
Fraudsters play on your emotions by identifying themselves as a friend or family member calling, texting, or emailing about an emergency. They may use Artificial Intelligence (AI) to clone voices to convince you it is someone you know.
Scammers pose as Wells Fargo, the IRS, your utility services, or other well-known organizations to convince you to provide your personal financial information. They may pressure you to wire money, or use prepaid debit or gift cards to resolve an account “issue” or pay a fake bill.
A new online love interest bombards you with “sweet talk” but doesn’t want to meet in person. Suddenly, they ask you to send them money for a “guaranteed” investment, hardship, or emergency.
Don’t share your password, personal identification number (PIN), or one-time access codes. Scammers may pose as a Wells Fargo employee and ask you to share this private information because there is a “problem” with your account. Your account sign on information should never be shared with anyone.
Scammers can imitate Caller ID so their phone calls appear legitimate.
Don’t send money without carefully verifying the request is legitimate and the information you’ve been given is accurate.
Scammers may contact you to offer a “refund” or help “remove a virus.” If you allow them access to your computer, you may be tricked into sending them money or sharing your sign on information.
Don’t click links, download attachments, or call phone numbers that come with unexpected communications.
When in doubt, hang up or don’t respond. Instead, contact us using the phone number on the back of your card or from wellsfargo.com. You can also contact us using the Wells Fargo Mobile® app.1
See where your account security stands and quickly check and add extra features to help protect your accounts.
Push notification, email, and text alerts are an easy way to be notified whenever there is activity on your account, so you can contact us quickly if something doesn’t look right.
Consider using two-step verification, mobile biometrics, and voice recognition. These services help us know it’s you.
Enroll in Credit Close-Up® to get credit monitoring alerts, view your Experian® credit report, and more to help spot identity theft.3
Contact us right away if you’ve experienced fraud, identity theft, or a scam, and notify the police and the Federal Trade Commission (FTC) for additional support and reporting.
If you have experienced unauthorized profile changes, suspicious activity, or fraud using services provided by Wells Fargo Online® or in the Wells Fargo Mobile® app, please contact Online services at 1-866-867-5568.
We accept all relay calls, including 711.
If you or an older or dependent person have experienced suspicious activity or fraud, call us right away at 1-800-869-3557, or speak with a branch employee.
You can also call the National Elder Fraud Hotline at 1-833-FRAUD-11 (1-833-372-8311).
To learn more visit us at wellsfargo.com/scams.
1. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.
2. Sign-up may be required. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.
3. You must be the primary account holder of an eligible Wells Fargo consumer account with a FICO® Score available, and enrolled in Wells Fargo Online®.
Eligible Wells Fargo consumer accounts include deposit, loan, and credit accounts, but other consumer accounts may also be eligible. Contact Wells Fargo for details.
Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.
Please note that the score provided under this service is for educational purposes and may not be the score used by Wells Fargo to make credit decisions.
Wells Fargo looks at many factors to determine your credit options; therefore, a specific FICO® Score or Wells Fargo credit rating does not guarantee a specific loan rate,
approval of a loan, or an upgrade on a credit card.
4. Please note that due to technical reasons, some email messages forwarded to reportphish@wellsfargo.com may be rejected by our server. If this occurs, please delete the suspicious email or text message. Wells Fargo regularly works to detect fraudulent emails and websites. Thank you for taking steps to protect your personal and financial information.
FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.
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