Wells Fargo Propel® Card and Wells Fargo AutographSM Credit Card

Useful tips for your upcoming card move

In May, your current Wells Fargo Propel® Card will be converted to a Wells Fargo Autograph℠ Credit Card. To make this transition as smooth and simple as possible, please refer to the information and commonly asked questions below.

Now

Now

Your current card is still available for you to use.

May 24, 2023

May 24, 2023

Date you will be moved to Autograph Card, our best 3X rewards2 card ever.

Your account name and number will change.

If you have a rewards balance, we’ll transfer it from your existing card.

When your new replacement card arrives by the end of June 2023

When your new replacement card arrives by the end of June 2023

Confirm and start using your new Autograph Card as soon as it arrives, and destroy your old card.

Be sure to update any recurring payments with merchants/companies that charge your card automatically.1

Take advantage of these Autograph features

Hand of a customer presenting their Wells Fargo Autograph℠ Card

Earn unlimited 3X points2

Earn unlimited 3X points2 on the things that really add up — like restaurants, travel, gas stations, transit, popular streaming services, and phone plans. Plus, earn 1X points2 on other purchases.

Convenient rewards redemption

You can redeem rewards as a credit to your account, gift cards, flights, hotels, and more. Discover all your cash redemption options at wellsfargorewards.com.

$0 annual fee

Enjoy all of your card features, benefits, and more with no annual fee.3

Frequently asked questions

Here are some questions that you may have about the upcoming move to the Wells Fargo Autograph Card on
May 24, 2023.

Card conversion

Account management and rewards

Online banking, billing, and recurring payments

General information

Card conversion

Why are you converting me to Autograph?

The Autograph Card is our best 3X rewards2 card ever. Because we will no longer be servicing the Wells Fargo Propel Credit Card, we will be moving your product to our Wells Fargo Autograph Visa® Credit Card. You’ll now earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular streaming services, and phone plans, which is an additional points category not offered by your Propel card. Your new card will also be accepted at more than 100 million merchants in over 200 countries worldwide.

Why is my Propel Card going away?

Unfortunately, we will no longer be servicing the Wells Fargo Propel Credit Card for existing customers; because of this change, we will be moving your product to our Wells Fargo Autograph Visa® Credit Card. Autograph is our best 3X rewards2 card ever so we think this is good news because you’ll now earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular steaming services, and phone plans. Plus, earn 1X points on other purchases.2

Why am I receiving a new card?

You’re receiving a new Autograph Card because your account is being converted, and as of May 24, 2023, we will no longer service the Wells Fargo Propel Credit Card brand for existing customers.

Can I request to keep my Wells Fargo Propel Credit Card?

No, in the coming months Wells Fargo will no longer be servicing Wells Fargo Propel Card accounts. We want to thank you for your continued business so we will be replacing your current card with our Autograph Card so you can earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular steaming services, and phone plans. Plus, earn 1X points on other purchases2 as you use your card. Enjoy all of your new card features, benefits, and more with no annual fee.3

What if I don’t want to receive a new Autograph Card or be moved? What can I do?

We’re sorry you do not want to move to a new product. With our Autograph Card, you’ll earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular steaming services, and phone plans. Plus, earn 1X points on other purchases.2 However, if you still don’t want the Autograph Card, you can opt out of the changes by calling 1-866-568-6521. If you opt out of the changes, you will no longer be able to use your account for new transactions and your account will be closed. Please note that if you have an outstanding balance on your Wells Fargo Propel account on May 24, 2023, you will still be issued an Autograph account number to continue making payments.

Can I use Apple Pay® or any other mobile wallet with my new card?

Yes, to use your Wells Fargo Autograph Card with a digital wallet4 like Apple Pay® , Google Pay™ , or Samsung Pay, go to Wells Fargo’s Digital Wallets page and select the mobile wallet you’d like to use. Then follow the directions to add and activate your card in that mobile wallet.

How can I add my new card to my phone’s digital wallet4 app?

To use your Wells Fargo Autograph Card with a digital wallet like Apple Pay®, Google Pay™, or Samsung Pay, go to Wells Fargo’s Digital Wallets page and select the mobile wallet you’d like to use. Then follow the directions to add and confirm your card in that mobile wallet.4

When will my new card arrive? Will it have a different account number?

Your new Autograph Card should arrive by the end of June. Your new card will have a different account number, expiration date, and CVV code than the current card. Ensure you update any recurring payments and your new card in your digital wallet.4

How is this new Autograph Card different from my previous Wells Fargo Propel Credit Card?

You’ll now earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular steaming services, and phone plans — which is an additional category not included on your Propel card. Plus, earn 1X points on other purchases.2 Your rewards don’t expire as long as your account remains open. You can redeem rewards as a credit to your account, gift cards, flights, hotels, and more. Best of all, all the convenient benefits and security features come with $0 annual fee.3

Why are you switching me from American Express to Visa?

Unfortunately, we will no longer be servicing the Wells Fargo Propel Credit Card for existing customers; because of this change, we will be moving your product to our Wells Fargo Autograph Visa® Credit Card. Autograph is our best 3X rewards2 card ever so we think this is good news. You’ll now earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular steaming services, and phone plans. Plus, earn 1X points on other purchases.2

What benefits come with my new card?

With your new Autograph Card, in addition to earning unlimited 3X points2 on restaurants, travel, gas stations, transit, popular steaming services, and phone plans, and 1X points on other purchases,2 you’ll also enjoy all of the following benefits:3

Cellular Telephone Protection5, Emergency Cash Disbursement and Card Replacement6, Visa Signature® Concierge Services7, Travel and Emergency Assistance Services8, Roadside Dispatch®8, Auto Rental Collision Damage Waiver8, Visa Signature® Luxury Hotel Collection.9

Will my minimum payment change?

No, your minimum payment calculation will not change.

Once I receive my new card, what open date will my new card show?

Your new card will show your original open date, carried over from your old account.

Account management and rewards

Can I close my account and how?

Yes, you can close your account and opt out of the changes by calling 1-866-568-6521. If you have an outstanding balance, you are required to continue making your monthly payments until the balance is paid off. However, our Autograph Card is our best 3X rewards2 card ever and stacks up to the competition. By keeping your account, you’ll earn unlimited 3X points2 restaurants, travel, gas stations, transit, popular steaming services, and phone plans. Plus, earn 1X points on other purchases,2 and you can take advantage of additional card features and benefits that come with Autograph.

Will I receive a new card if I close my account?

If you opt out of the changes before May 19, 2023, we will not issue you a new Autograph Card. If you have a balance when you close, you will receive a new Autograph account number.

Do I have to make payments if I have closed my account?

Yes, if you have an outstanding balance on your current account, you will still be required to make payments. A new Autograph Visa account number will be issued to enable you to continue making monthly payments. The Autograph account will have a status of closed so you will not receive a new card.

If my account is closed, how do I make payments?

You can make payments by calling the number on the back of your card. You will continue to receive monthly statements and you can use any method listed on the monthly statements to make payments. You can also send your payments (please include your account number on your check) by mail to the following address:

  • Regular mail: Wells Fargo Card Services, PO Box 51193, Los Angeles, CA 90051-5493
  • Express mail: Lockbox Services 51193, Attn: WF Consumer Credit Card, 3440 Flair Drive, El Monte, CA 91731

Is my account number changing?

Yes, you will see your new Autograph account number and product name change beginning on May 24, 2023. These changes will be reflected on any billing statements mailed or delivered to you after this date.

Are my account terms changing, e.g., APR, credit line, fees, etc.?

No, your APR and credit line are not changing3. For more information about the important changes to your account, you can call the number on the back of your card if you have more questions.

Will I be eligible for a new rewards bonus offer or introductory Annual Percentage Rates?

This is not a new account opening and not eligible for a new rewards bonus offer or new introductory annual percentage rates.

Will I still earn and receive 3X rewards points on net purchases for flights, hotels, car rentals, and popular streaming services?

Once your account is converted to the new Autograph Card on May 24, 2023, you’ll earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular streaming services, and phone plans — which is an additional category not included on your Propel card. Plus, earn 1X points on other purchases2, so we hope this good news will improve your banking experience.

What will happen with my annual relationship bonus that I have with my Propel 365 and/or Propel World Credit Card account?

Once your account is converted to the new Autograph Card on May 24, 2023, your annual relationship bonus that you previously had with your Propel Card will go away and no longer be offered. Your relationship bonus will be paid through April. You will receive your bonus amount on your anniversary date or after your Propel Card deactivates on 08/04/2023, whichever comes first.

Moving forward with Autograph, you will now earn unlimited 3X points2 on restaurants, travel, gas stations, transit, popular streaming services, and phone plans. Plus, earn 1X points on other purchases.2 We hope this good news will improve your banking experience.

What will happen to the $100 airline incidental reimbursement I received with my Propel World account?

Once your account is converted to the new Autograph Card on May 24, 2023, your airline incidental reimbursement credit will no longer be offered.

Can I still access the AmEx CONNECT site after my card is converted?

The AmEx CONNECT site will no longer be available as of May 31, 2023.

How do my points transfer over to my new account when I am converted?

If you have a rewards balance, it will be transferred automatically to your new Autograph Card.

What if I return something I bought on my old card? Will that be refunded to my new Autograph Card?

Payments and merchant refunds will transfer from your old card account to your new card account automatically.

Online banking, billing, and recurring payments

How do I pay my bill moving forward?

Moving forward, you can pay your bill:

  • When you receive your new Autograph Credit Card and account number, you can sign on to Wells Fargo Online® and make a payment online
  • By mail (please include your account number on your check)
    • Regular mail: Wells Fargo Card Services, PO Box 51193, Los Angeles, CA 90051-5493
    • Express mail: Lockbox Services 51193, Attn: WF Consumer Credit Card, 3440 Flair Drive, El Monte, CA 91731
  • By phone. Call the number on the back of your card.

How can I make payment for my Wells Fargo Propel Card balance after May 24, 2023?

You can make a payment to your account by one of the following:

  • Signing on to Wells Fargo Online® and making a payment online. You may need your new card and account number to enroll if you have not already enrolled in Wells Fargo Online.
  • By mail (please include your account number on your check)
    • Regular mail: Wells Fargo Card Services, PO Box 51193, Los Angeles, CA 90051-5493
    • Express mail: Lockbox Services 51193, Attn: WF Consumer Credit Card, 3440 Flair Drive, El Monte, CA 91731
  • By phone. Call the number on the back of your card.

When will changes show on my monthly billing statement?

You will see your new Autograph account number and product name change beginning on May 24, 2023. Any billing statements mailed or delivered to you after May 24, 2023 will reflect these changes.

Where can I find my new billing statement?

Billing statements for your new Autograph account can be found by logging into Wells Fargo Online®. You can also have billing statements mailed to you.

Can I see my new account number in Wells Fargo Online®?

Yes, you will see your new Autograph account number and product name change starting May 24, 2023. Your account will be included, and you will see it displayed once you log into Wells Fargo Online®.

How do I access my Autograph account online?

For secure online access to your account, simply log into Wells Fargo Online® to manage your account.

How do I switch to online statements with my new Autograph Card?10

Wells Fargo Online® comes with the ability to receive and view statements for most of your accounts online. Simply enroll to set up a username and password to access your personal and business accounts online.

If you already have a username and password, sign on to view your statements online. Or, to change how you wish to receive your statements and other documents, access Manage Delivery Preferences from Statements and Documents.

How do I set up Automatic Payments11 on my new Autograph Card?

Set up and manage your automatic payments online. Once you have your account, sign in or enroll in Wells Fargo Online®, go to Transfer & Pay and select Pay WF Accounts to set up your automatic payments. Or call the number on the back of your card to request an enrollment form. Choose to pay the minimum amount, your balance in full, or a specified dollar amount.

What happens to recurring payments I established with other merchants?

Please be sure to update merchants that regularly charge your account (like health clubs and utilities) with your new account number, CVV, and expiration date. Once you receive your new card, please remember to update your account information with your new Autograph account number with merchants to avoid any disruptions.

How can I access past statements?

To access any past statements after your account is converted on May 24, 2023, you will need to call the number on the back of your card to request them.

I had a chargeback pending on my old card, what will happen to that?

All prior transactions/chargebacks that were made on your old card will carry over to your new account once it is converted and will be reflected on your statement. If you still have questions, contact us by calling the number on the back of your card.

General information

Do I need to request a new PIN for cash advances?

No, you can continue to use the PIN number that was assigned to your old Wells Fargo Propel Credit Card.

What if I have forgotten my PIN?

If you forget your PIN, please call the number on the back of your card.

Can I sign up to have alerts12 on my new Autograph Card sent to my phone or email address? Do I need to do anything?

Yes, when you receive your new Autograph Card, you will need to sign on to Wells Fargo Online® and go to Manage Alerts. Choose an account for which you want to add alerts, check the boxes to select specific alerts, entering in dollar thresholds and frequency of alerts where appropriate, and save your edits.

What if I don’t want to be converted to Autograph and close my account. Will this affect my credit bureau score?

There are several factors on which your credit score is based. We cannot determine what impact, if any, this change will have on your report or score.

After I receive my new card, will my old account show as closed on my credit bureau report?

No. The information from your old Amex account number will be associated with your new Autograph account number.

What type of alerts12 can I set up?

Receive notifications by email or text message for a variety of activities to help you monitor and manage your account, including:

  • Payment due and posted
  • Approaching credit limit
  • Purchases exceeding a set amount
  • Foreign transactions
  • Online, phone, or mail purchases

If we detect suspicious card activity, we may reach out to you by phone or text asking you to verify one or more suspicious transactions. You do not need to enroll to receive this alert.

For a complete list of available alerts, sign on to Manage Alerts.

My new card hasn’t arrived yet, should I be concerned?

Your new Autograph Card should arrive by the end of June. If you have not received it by then, please call us at 1-866-568-6521.

How do I confirm my new card?

When your new Autograph Card arrives, you can scan the QR code on the card carrier letter with your mobile phone camera. You can also visit wellsfargo.com/confirmcard or call 1-866-537-8424.

What should I do with my previous card after it’s deactivated?

Once you receive your new Autograph Card, please confirm your card, begin using it immediately upon arrival, and securely destroy your old card. If your new card carrier package came with a return envelope enclosed, please use that to return your card(s) to Wells Fargo Bank, N.A. for secure disposal.

How do I add an authorized user to my new card?

First, if you already have authorized users on your current card, those authorized users will be transferred to your new card automatically. You will receive cards for each user on the account.

Second, if you wish to add additional authorized users:

  • Enroll or sign on to Wells Fargo Online® by visiting wellsfargo.com/online-banking
  • Go to the Credit Card Service Center and select Add Authorized Users to Your Account under Account Management.
  • By phone. Call the number on the back of your card.

Account holders are responsible for repayments of all debts on the account, including all transactions made by authorized users. This includes any balance transfers and cash advances, including any Overdraft Protection amounts advanced, made by any authorized users added to the account.

How do I view my new credit card balance?

Enroll or sign on to Wells Fargo Online® to see your credit card balance, add card services, transfer funds, and more.

If you are not enrolled in Wells Fargo Online, enroll now. Note, to enroll, you will need your Wells Fargo Autograph Credit Card with new account number.

If you are enrolled in Wells Fargo Online and don’t see your credit card account online, simply sign on to Wells Fargo Online and go to Add Account. If you do not see your credit card account in the Add Account dropdown list, please call 1-800-956-4442.

What if I have more questions?

As always, we’re here to help you whenever you need us. Please call 1-866-568-6521.

  1. Update your new card account number, security code, and expiration date with companies that charge your credit card automatically.
  2. Three rewards points (1 base point plus 2 bonus points) are earned per $1 spent on net purchases (purchases minus returns/credits) at retailers whose VISA® merchant code is classified as: Travel: airline, hotel/motel, timeshare, or vehicle/auto rental, cruise lines, travel agencies, discount travel sites, campgrounds. Transit: passenger railway, taxis, limousines, ferries, toll bridges and highways, parking lots and garages. Gas: gas stations, automated fuel dispensers, and electric vehicle charging stations. Dining: eating places and restaurants, drinking places, fast food restaurants, and/or caterers. Phone plans: landline and cell phone providers considered telecommunication services. Popular streaming services: cable and other pay television, digital goods, books, movies, music, and continuity/subscription services, as listed at: wellsfargo.com/autographstreaming. Other purchases: 1 rewards point will be earned per $1 spent on other net purchases. Cash equivalents do not earn points. For a detailed list of cash equivalent exclusions and merchant examples that may not be billed under the VISA category codes listed above refer to the Wells Fargo Rewards® Program Terms and Conditions and Addendum for the Wells Fargo Autograph℠ Card for details.
  3. Refer to the terms and conditions previously disclosed for your account.
  4. Terms and conditions apply. Digital wallet use requires your device to be NFC (Near Field Communication) enabled and to have the wallet app available. Your mobile carrier’s message and data rates may apply.
  5. Cellular Telephone Protection can reimburse the eligible Wells Fargo Consumer Credit Card cardholder for damage to, theft of, or involuntary and accidental parting of a cell phone. This is supplemental coverage not otherwise covered by another insurance policy (for example, cell phone insurance programs, or your homeowner’s, renter’s, automobile, or employer’s insurance policies) and may be applied after all other insurance is exhausted. Reimbursement is limited to the cost to repair or replace your original cell phone, less a $25 deductible with an allowable maximum of two paid claims per 12-month period. Each approved claim has a benefit limit of $600. This benefit does not cover cell phones that are lost (i.e., mysteriously disappear). This protection is only available when cell phone bills are paid with an eligible Wells Fargo Consumer Credit Card. The coverage does not apply if the cell phone bill is paid from a Wells Fargo Debit Card, Wells Fargo Business Credit Card, Wells Fargo Commercial Card or from a card that is linked to a Line of Credit. Eligible cell phones are the lines listed on your most recent cellular wireless service provider’s monthly billing statement for the billing cycle prior to when the incident occurred. Electronic failure or issues related to the software of the device are not covered. Cellular Telephone Protection coverage begins the first day of the calendar month following the payment of your first cell phone billing using your eligible Wells Fargo Consumer Credit Card, and remains in effect when you continue to charge your total monthly cell phone bill to your Wells Fargo Consumer Credit Card. This protection may not be equivalent to or better than other applicable coverage. For complete coverage benefits and exclusions regarding this protection, call 1-800-316-8051, 8 a.m. to midnight Eastern Time, seven days a week, or refer to the Guide to Benefits for your card. If you would like to request a copy of your Guide to Benefits, please call the number on the back of your card.

    Note: Call your cellular provider (or sign on to their website) and request to set up automatic payments. Setting up automatic payments is not required to qualify for Cellular Telephone Protection; however, you need to pay your monthly cell phone bill with your eligible Wells Fargo Consumer Credit Card to get up to $600 protection.
  6. Visa credit cardholders can get an emergency cash advance disbursed or a card replaced within one to three business days, in some cases, within 24 hours, after issuer approval. Any cash advance fees and interest charges that are associated with your credit card account will apply. If you need to replace your card or want help with receiving emergency cash, contact the Visa Global Customer Care Services at the following number: 1-800-397-9010 or call the Visa direct line at 1-303-967-1096 24 hours a day, seven days a week. Please refer to your Guide to Benefits for details.
  7. Autograph cardholders are responsible for the payment of any and all charges associated with any goods, services, reservations, or bookings purchased or arranged by the Visa Signature® Concierge on cardholders’ behalf. Any such purchases or arrangements are solely between the cardholder and the respective merchant, and Visa is not a party to the transaction. All goods and services are subject to availability. Review the full terms of service at visasignatureconcierge.com.
  8. Certain restrictions, limitations, and exclusions apply. Please review the Wells Fargo Autograph® Visa® Card Guide to Benefits for details.
  9. Some restrictions and limitations may apply. In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases, the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Luxury Hotel Collection website or through Visa Concierge® for benefits to apply. Please consult the terms and conditions for each property.

    During COVID-19 (until further notice), we are unable to match rates through our Best Available Rate Guarantee.

    There may be restrictions or closures of hotel facilities including food and beverage, spa, and others. Such restrictions or closures may inhibit the hotel’s ability to fulfill some of the Visa Premium benefits as stated. For more information, please visit: https://www2.visasignaturehotels.com/coronavirus-information/.
  10. Online Statements require Adobe® Acrobat® PDF reader. For credit card accounts, Online Statements are available to view and download for up to two years.
    Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.
  11. Terms and conditions apply. Setup is required for transfers to other U.S. financial institutions, and verification may take 1 – 3 business days. Customers should refer to their other U.S. financial institutions for information about any potential transfer fees charged by those institutions. Mobile carrier’s message and data rates may apply. See Wells Fargo’s Online Access Agreement for more information.
  12. Sign-up may be required. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier’s message and data rates may apply.

Android, Chrome, Google Pay, Google Pixel, Google Play, Wear OS by Google, and the Google Logo are trademarks of Google LLC.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPad Pro, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Wallet is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

Samsung, Samsung Pay, Galaxy S (and other device names), and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners.

© 2023 Wells Fargo Bank, N.A.

Still have questions?

We are available to assist you any time at 1-866-568-6521, 24 hours a day, seven days a week.

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